If you still don’t receive any messages, follow the steps below to use another authentication method.On the App Select Didn't receive anything? Select didn't receive anything to change different verification method You can choose an alternative verification method, such as the Authenticator app, voice call, Telegram or WhatsApp to complete the verification.

How do I top up wallet gas fees by receiving tokens? If the required gas fees cannot be swapped through the DEX, you can supplement the gas fee by receiving tokens in your wallet. Taking TRX as an example: On the confirm send page, tap Fill up TRX, then copy the receiving address or QR code to share the address with the sender to proceed with the send; you can also tap Set amount to enter the amount you wish to receive.

If the receiving platform hasn’t credited your funds Contact the receiving exchange or wallet provider directly with your TxID, deposit address, and transaction details. Only the receiving platform can credit the funds once confirmed on-chain. If your transaction is still pending Delays may occur due to network congestion or low transaction fees. You can monitor updates on blockchain explorer or wait for additional confirmations.When should I contact customer support?

If our platform shows that the withdrawal has been transferred out, but the other platform indicates that it hasn't arrived, these might be the reasons and how you should deal with it: Block not confirmed, please be patient: After the digital asset withdrawal is recorded on the blockchain, we recommend providing the hash value to the receiving platform for tracking.

If you mistakenly release crypto without receiving payment, kindly file a dispute promptly.

Why does the withdrawal platform show a successful withdrawal, but the assets haven’t arrived in my OKX account? When depositing digital assets such as Bitcoin (BTC) to OKX, you may find that the withdrawal platform (or wallet) shows the withdrawal as successful, but the assets have not yet arrived in your OKX account. This may be due to the following reasons: Completing a withdrawal on the...

You'll typically receive a formal notification immediately after the decision is made, outlining the steps you need to take after your account is closed. This article walks you through the process and what you need to know.I received an account closure notification. What do I need to do next?

You'll typically receive a formal notification immediately after the decision is made, outlining the steps you need to take after your account is closed. This article walks you through the process and what you need to know.I received an account closure notification. What do I need to do next?

If you've received it, select Received and we’ll release your crypto to the buyer.4. What should I pay attention to when receiving a payment for P2P sell order? Check your receiving account (e.g bank account) to see if the payment from the buyer has arrived. During this period, don't trust any messages, screenshots or anyone claiming to be from OKX customer service claiming the payment has been received. Most importantly, if you've not received a payment from the buyer, don't select Received.5.

For sellers, this function enables you to easily sell your crypto assets and receive the currencies you want. You will be able to select from a wide range of payment methods that you would like to receive the payment through. OKX will hold onto crypto for security and only enables the seller to release crypto once the seller receives payment from the buyer.

Navigate to Withdraw and select Withdraw crypto Choose Bitcoin (BTC) as the asset you want to withdraw Select Exchange or wallets to send BTC to an external address Choose the appropriate network for receiving xBTC Enter the recipient address where you'd like to receive xBTC Select the account you want to withdraw from and enter the withdrawal amount Review the network fee and confirm the amount to be received Select Withdraw to initiate the withdrawal.

When you transfer cryptos to third-party platforms or wallets from OKX wallet, you need to ensure the sending and receiving networks are the same, and the crypto name is the same to avoid any losses.1. Copy the receiving/deposit address from third-party platform or wallet Open third-party platform or wallet. Select Receive, and copy the receiving address.2. Send Crypto from your OKX wallet Open your OKX Wallet, select Send, and select the Crypto and network that you want to transfer.

Can users receive CeDeFi rebates without completing identity verification? No. Users must complete identity verification before receiving rebates. This is a strict requirement.6. Why didn't the affiliate receive CeDeFi commission? Possible reasons include: The affiliate didn't bind a rebate-receiving wallet address. The user didn't complete identity verification. The user's region doesn't support rebate rewards.

Double check to see that you've indeed signed and sent your transaction.Wrong address or blockchain network When sending your crypto out, make sure that you’ve chosen the proper network and that you double check your receiving address. If you’ve sent your crypto to the wrong receiving address or blockchain network, please reach out and file a support ticket.

If you've received a token other than your desired token due to liquidity issues, you can swap it to get your desired assets on the Synapse platform.