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Why is my deposit/withdrawal suspended?
For example, a node in the Bitcoin network downloads the entire blockchain, verifies transactions, and mines new blocks. However, in the current state of the Bitcoin network, full nodes, light nodes, and even regular users can also be considered as nodes. What's a node upgrade? Upgrading the software of the nodes (also known as client software) is known as a blockchain upgrade, and does not involve changing the existing ledger.Published on Aug 31, 2023Updated on May 29, 20261,050How do I use OKX Wallet Trader Mode for DCA strategy trading?
Once those are completed, the strategy enters a fully paused state and you can resume it at any time by selecting Resume.Published on May 14, 2026Updated on May 29, 20263How do I use recurring buy trading bot?
For example, with a 100 USDT monthly buy, you can allocate 50% to BTC, 30% to ETH, and 20% to OKB. Simply deselect the selected crypto to remove the asset or select Reset to clear all of the selected crypto from the list.Published on Aug 30, 2024Updated on May 29, 2026590How do I manually redeem my funds on the official Portal Bridge website?
Choose the transaction, then select Transaction Details to access and copy the transaction hash Select the transaction details Copy the transaction hash Go to the Portal Bridge: Select Resume transaction to access the page where you can search for your transaction hash Head to the Resume transaction to load the transaction hash page Select the network for the Send to part and paste the transaction hash into the search menu Fill in the transaction hash to search for your transaction Toggle on thePublished on Sep 11, 2024Updated on May 29, 202632How do I trade with OKX Wallet Trader Mode?
Manually resume orders Go to your order list and review the paused orders, and Check if orders are still relevant (e.g., market conditions may have changed) Select Resume for orders you still want If no longer needed, cancel them to free up resources You can also learn more by checking DEX FAQPublished on Aug 22, 2025Updated on May 29, 2026674How do I use the block function in P2P trading?
To resume trading, the other party must unblock you.Report functionHow do I report a user or merchant?Published on Aug 11, 2023Updated on May 29, 2026251How do I enable or disable my Trader Mode?
How do I resume my strategy orders? If your strategy orders are suspended when your Trader Mode is automatically disabled, you can resume them after you re-enable your Trader Mode. You can learn more here: How do I trade with OKX Wallet Trader Mode?Published on Aug 22, 2025Updated on Jun 9, 2026247How do I fix errors when submitting my institutional verification?
Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all fields are filled in the correct format. Common issues arise from incorrectly formatted address or ID/Tax number fields. Complete these fields manually, avoiding any auto-fill features. Missing information may cause your application to be declined or remain marked as In progress.Published on Oct 10, 2024Updated on May 29, 202660How do I deposit and withdraw xAsset?
Each xAsset (for example, xBTC, xETH, xSOL) is fully backed by its corresponding underlying asset (for example, BTC, ETH, SOL) securely held in OKX custody. These wrapped tokens allow you to use your assets within on-chain ecosystems, such as decentralized finance (DeFi). When you withdraw eligible assets from your OKX Exchange account to a supported network, we mint and deliver the corresponding xAsset to your address on that chain.Published on Feb 5, 2026Updated on May 29, 202650How do I add a custom remote procedure call (RPC) to the OKX Wallet?
It’s typically shown at the top of your wallet interface (for example, Ethereum, BNB Chain). Select Add network Enter the network details, as below: Network name: name the network (for example, "My Testnet"). New RPC URL: the custom RPC endpoint (must be a valid HTTPS address). Chain ID: unique identifier for the network (for example, 137 for Polygon). Currency symbol (optional): like ETH, BNB, and more.Published on May 7, 2025Updated on May 29, 202624Buy crypto with cash (LATAM region) FAQ
Below is an example of the process using the Mexican Peso (MXN) as an example: You can either go to the main page and select the Buy button before selecting the Buy crypto option from the pop-up menu, or select the Deposit option on the Assets page, or you can head directly to the Buy page by selecting Buy under the Manage assets section on the User Center page Example of how you can kickstart the whole process via the Buy option on the homepage Example of how you can kickstart the whole processPublished on Mar 17, 2026Updated on May 29, 20261Spot grid bot FAQ
In general, you can invest in three different ways: Quote currency – you invest in quote currency (for example, USDT if you're trading BTC/USDT). Base currency – you invest in the base currency (for example, BTC if you're trading BTC/USDT). Combination of Base and Quote currencies – You invest using both the base and quote currencies (for example, BTC and USDT for BTC/USDT).Published on Aug 28, 2025Updated on May 29, 202622How do I protect myself from phishing scams on P2P?
You can check official contacts through our verified sources OKX channel verification.What are some of the examples of a phishing email? An example of a phishing scam email relating to P2P Another example of a phishing scam email relating to P2P An example of how the scammer's username appearsWhat do I need to know? Our P2P platform doesn't provide any escrow service. We’ll never instruct you to release crypto before you’ve confirmed the actual receipt of funds in your bank account.Published on Aug 7, 2025Updated on May 29, 20266CeDeFi Trading Affiliate and User FAQ
The address must be an on-chain wallet (for example, Web3 wallet). Exchange deposit addresses aren't supported. Note: Rebates generated before wallet binding can't be reissued. Please bind your wallet address as early as possible.Published on Oct 11, 2025Updated on May 29, 20265Convert to Pay FAQ
Examples include insufficient funds for fees, market price changes, or issues transferring assets. What happens to your assets: your assets will be returned to either your smart account or your Exchange account, depending on the step where the failure occurred. Next steps: review the failure reason and ensure all necessary conditions are met (for example, sufficient native tokens for fees). Try the conversion again.Published on May 23, 2025Updated on May 14, 202626