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How long does it take for a deposit to be completed?
OKX completes the deposit process based on the final Layer 1 status and block confirmations. [1 Bundle Verification]: the deposit only requires verification on Layer 2. [2 Bundle Verifications]: the deposit requires verification on both Layer 1 and Layer 2.Blockchain Network Congestion When the blockchain network is congested, transaction confirmation times may be extended, which can delay the deposit arrival time.Published on Oct 17, 2024Updated on Jan 1, 2026454Why is my withdrawal taking longer than usual?
To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive...Published on Feb 29, 2024Updated on May 29, 2026259How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. Waiting times may increase due to the high interest in cryptocurrency. You'll receive confirmation that you’ve been verified by SMS or email.Published on Sep 4, 2024Updated on May 29, 202611Travel Rule FAQ
By implementing the Travel Rule, we aim to enhance transparency and traceability in virtual asset transactions, similar to the obligations of traditional financial institutions.The impact of Travel Rule on users The implementation of Travel Rule measures at OKX will be gradual and primarily affect users in regulated regions.Published on Jul 20, 2023Updated on May 29, 2026815What are the trading volume rules for the campaign?
Any trades involving non-eligible tokens will: Not be counted toward your campaign trading volume Not contribute to rewards or ranking (if applicable)Where can I find more detailed rules? For complete details, including: Eligible tokens Campaign mechanics Reward structure Please refer to the specific official campaign rules page provided on our platform.Published on Mar 26, 2026Updated on May 29, 20261Trade Like A Pro hype rules
OKX reserves the right to final interpretations of all activities. For more information about OKX, please visit https://www.okx.com © 2023 OKX. All right reserved.Published on Sep 25, 2023Updated on May 29, 202613OKX contract voucher and usage rules
to other accounts and profits earned in contract trading will be deposited to the trading account automatically If a violation such as bulk registration or malicious monetisation is found, OKX will strictly review relevant actions, disqualify accounts from participating in the event and recover the vouchers that were released to aforesaid accounts OKX reserves the right to modify, change or cancel the contract vouchers at any time and for any reason without prior notice OKX reserves the right to finalPublished on Aug 15, 2023Updated on May 29, 2026637OKX Learn to Earn: BTC halving 2024 event rules
OKX users who are holding valid verification document from Russia, Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan, Ukraine, can take part in the promo during the Campaign Period and win between 0.000020 BTC - 0.00015 BTC (“Reward”). Rewards will be distributed among the participants in accordance with the rules below. You can learn about Bitcoin halving with OKX, complete the quiz, and have the opportunity to earn free coins.Published on Mar 26, 2024Updated on May 29, 20266,677OKX Learn to Earn with OKX and TON (The Open Network) phase two event rules
OKX users who are holding valid verification document from Russia, Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, can take part in the promo During the Campaign Period and win between 1 and 5 TON (“Reward”). Rewards will be distributed among the participants in accordance with the rules below.Published on Dec 26, 2023Updated on May 29, 20264,136How do I unlock my deposit when the Travel Rule additional verification is required?
If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which may require additional information for it to be unlocked. You can find out more about the Travel Rule in the Travel Rule FAQ. You can unlock your deposit with the following guide:1. Start the deposit unlocking process Go to the Asset page, find your locked deposit, and select Submit Select submit to start additional verification2.Published on Aug 23, 2024Updated on May 29, 20265How to transfer crypto from Coinbase to OKX?
Travel Rule Compliance: OKX may also request Travel Rule information upon receipt.If prompted, provide any required details about the source of funds to finalize the transfer. If all Travel Rule requirements are met, your funds should be visible on your OKX account within 3 days.OKX Transferdays promotion From 17 June until 30 June 2025 you can join the OKX Transferdays.Published on Jun 19, 2025Updated on May 29, 20267Tradeback voucher FAQ
OKX reserves the right to determine and amend the rules of the voucher at any time without further notice, including but not limited to cancelling, extending or terminating the voucher, modifying the eligibility conditions for users activating the voucher, and adjusting the voucher rules. All Tradeback voucher users shall be bound by these revised terms. Where practicable, OKX will endeavour to provide notice of material changes before they take effect.Published on May 8, 2026Updated on May 29, 2026Outcomes User Guide
rules after the campaign ends and credited to your account automatically.Published on Jun 2, 2026Updated on Jun 4, 202613.1M+ $SENT X Drops campaign terms and conditions
Right to Modify: OKX reserves the right to cancel, extend, terminate, or modify the Campaign or its rules at any time without prior notice. This includes adjusting eligibility conditions or reward calculations. Final Interpretation: OKX reserves the right of final interpretation of this Campaign. In the event of any discrepancy between translated versions and the English version of these terms, the English version shall prevail.Published on Feb 4, 2026Updated on May 29, 20268M $SPACE Drops Campaign Terms and Conditions
Right to Modify: OKX reserves the right to cancel, extend, terminate, or modify the Campaign or its rules at any time without prior notice. This includes adjusting eligibility conditions or reward calculations. Final Interpretation: OKX reserves the right of final interpretation of this Campaign. In the event of any discrepancy between translated versions and the English version of these terms, the English version shall prevail.Published on Jan 27, 2026Updated on May 29, 2026