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Why is my deposit/withdrawal suspended?
For example, a node in the Bitcoin network downloads the entire blockchain, verifies transactions, and mines new blocks. However, in the current state of the Bitcoin network, full nodes, light nodes, and even regular users can also be considered as nodes. What's a node upgrade? Upgrading the software of the nodes (also known as client software) is known as a blockchain upgrade, and does not involve changing the existing ledger.Published on Aug 31, 2023Updated on May 29, 20261,050How do I use recurring buy trading bot?
For example, with a 100 USDT monthly buy, you can allocate 50% to BTC, 30% to ETH, and 20% to OKB. Simply deselect the selected crypto to remove the asset or select Reset to clear all of the selected crypto from the list.Published on Aug 30, 2024Updated on May 29, 2026590How do I set up a recurring buy plan?
Example: if you set up a plan to buy $30 of BTC weekly starting on a Tuesday, you'll automatically buy $30 worth of BTC every Tuesday that follows. We only support plans fixed at the cash amount for recurring buy at this time.2. When will my recurring orders be executed? Your recurring orders will be automatically executed at the time you set up your plan and on the frequency you selected.Published on Jan 23, 2025Updated on May 29, 202650How do I fix errors when submitting my institutional verification?
Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all fields are filled in the correct format. Common issues arise from incorrectly formatted address or ID/Tax number fields. Complete these fields manually, avoiding any auto-fill features. Missing information may cause your application to be declined or remain marked as In progress.Published on Oct 10, 2024Updated on May 29, 2026605% Deposit Match Campaign - Terms and Conditions
Example: If a user deposits a total of $1,100 during the deposit match campaign, they will receive a $50 USDG reward Example: If a user deposits $1,000 on Day 1 and later during the Deposit Match Campaign Period deposits another $2,000, their total deposit is $3,000 and they will recieve a $150 USDG reward.Published on Dec 1, 2025Updated on Dec 1, 20252Tradeback voucher FAQ
For derivatives, eligible margin will be specified for the supported trades (for example, USDG-margin, or USDC-margin trades only) For spot, eligible base of trading pairs will be specified for the supported trades (for example, USDG pairs, or USDC pairs) Trades using the Trading Bonus reward aren't eligible for tradeback.How is tradeback calculated?Published on May 8, 2026Updated on May 29, 2026Spot grid bot FAQ
In general, you can invest in three different ways: Quote currency – you invest in quote currency (for example, USDT if you're trading BTC/USDT). Base currency – you invest in the base currency (for example, BTC if you're trading BTC/USDT). Combination of Base and Quote currencies – You invest using both the base and quote currencies (for example, BTC and USDT for BTC/USDT).Published on Aug 28, 2025Updated on May 29, 202622What should I do if I mistakenly withdraw crypto via the wrong network?
For example, if you select ETH network, you are required to have ETH in your wallet as a transaction fee. After you complete the above steps, you can continue withdrawing assets via the correct network on our platform.Published on Jan 21, 2025Updated on May 29, 20262US USDG Deposit Match Campaign Terms and Conditions
Example: If a user deposits a total of $600 USDG during the campaign, they will receive a $ 50 USDG reward Example: If a user deposits $1,000 USDG on Day 1 and later during the Campaign Period deposits another $500 USDG, their total deposit is $1,500 USDG and they will recieve a $150 USDG reward. Example: If a user deposits $2,500 USDG during the Campaign Period and another $1,000 USDG after, they will receive a $250 USDG reward for their eligible $2,500 USDG deposit.Published on Oct 10, 2025Updated on Nov 17, 20257How do I buy crypto with ACH?
On the web Log in to your account at okx.com, go to Trade, and select Buy Choose the crypto asset you'd like to purchase (for example, USDT) and enter your desired amount in USD Select Payment method, then select Bank transfer from your linked bank accounts Select your linked bank account from the Bank transfer section Verify your order details, then select Next Review all details on the Buy preview page to ensure the information and payment method are correct Select Buy [Crypto] (for example, BuyPublished on Apr 25, 2025Updated on Dec 31, 20251Event Contracts FAQ
For example, holding 5 Up and 6 Down contracts simultaneously requires separate margin for each: margin for 5 Up contracts + margin for 6 Down contracts. Buy/Sell Mode: Within the same market, users can only hold a one-sided position (Up or Down). For example, if a user already holds 5 Up contracts and buys 6 Down contracts, upon execution the system nets the positions — resulting in a final position of 1 Down contract — and releases the margin for the original 5 Up contracts.Published on Apr 16, 2026Updated on Jun 2, 2026How do I select the correct network for my crypto withdrawals and deposits?
To demonstrate how you can make sure you're selecting the correct network, let's use the example of USDG deposits. It's important that the withdrawal network for the other wallet or exchange platform is consistent with the deposit network for OKX. For example, if you select USDG-ERC20 as the deposit network, the withdrawal network should also be USDG-ERC20. The same idea applies to when you're selecting a withdrawal network. You must choose the same network for deposit.Published on Aug 22, 2023Updated on May 29, 202621,555Beneficial Ownership FAQ
Please see the organizational chart below for an example of how to capture ownership through intermediary entities. Learn more about the types of institutions that are supported by us here.Published on Oct 10, 2024Updated on May 29, 20266How do I verify OKX's ownership and balance of the wallet address?
For example, if you want to verify whether the balance of all ETH addresses at the specified height is consistent with the balance shown in the snapshot file (Example: okx_por_20221122.csv), you need to execute the following command on the terminal: Mac: .Published on Sep 26, 2023Updated on May 29, 20261,004How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
Example: How Grid Profits Are Calculated for an Order Group Order amount (BTC) Fill price (USDT) Actual fee deducted (assume, fee rate = 0.1%) Notes BUY 0.00005222 100,000 0.00000005222 BTC For the buy trx, the actual fee is deducted in base currency SELL 0.00005216 101,000 0.00526816 USDT For the sell trx, the actual fee is deducted in quote currency Below is an example of a Spot Grid order group that includes one Buy and one Sell transaction on the BTC/USDT pair.Published on Jun 20, 2025Updated on May 29, 202659