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How do I safeguard my Web3 wallet from fraudsters?
Safeguard your private key: minimize internet-connected device usage for storing/transmitting private keys on hardware. Avoid taking screenshots or photos of private keys/Mnemonic phrases. Be wary of unknown sources: avoid importing private keys into unknown websites or using wallets from unfamiliar sources. Promptly check for malware or viruses if abnormalities are detected. Store your data offline: keep sensitive information like private keys, passwords, and mnemonic phrases confidential.Published on Dec 13, 2023Updated on May 6, 20261,019How can I enhance my OKX app security?
Access to the Security section by going through the Menu optionEnsure your Web3 asset is well protected Wallet backup protocol: Switch to Wallet > select Menu > Wallet Management option under the Basic section. Select Manage wallet and select the More option in your wallet, before selecting Backup Wallet from the options in the Backups section.Published on May 14, 2026Updated on May 18, 2026How do I authorize a new device when I log in?
If you’ve created OKX Wallet, please remember to back it up before updating or uninstalling the app. This includes your seed phrase or private key. If these are lost, your wallet assets cannot be recovered. To back up your wallet, go to Menu on the app > Backups > Select the wallet you wish to backup > Cloud backup/Seed phrase Switch your network environment (for example, use 4G/5G instead of Wi-Fi).Published on Aug 31, 2023Updated on May 15, 202613,912What should I do if facial recognition fails?
Important notes before updating or reinstalling: If you have created a Web3 wallet, back up your wallet first. Learn more here about how to back your seed phrase or private key. If you have created a keyless wallet, before updating or uninstalling the app, kindly ensure that: You can log in to the Exchange account linked to the keyless wallet. You remember the password for your cloud backup.Published on Oct 11, 2024Updated on May 14, 2026495Pay Account FAQ
A fully integrated Web3 smart wallet with password-free access, Pay account allows you to quickly and seamlessly send and receive crypto across several Ethereum-compatible networks. For added security, it also includes a recovery feature to ensure you don't get locked out of your assets.Published on Jan 22, 2026Updated on Apr 17, 20264Why did my identity verification fail?
Note: You can refer to How do I get my individual account verified for specific requirements and check this link for more tips on verifying your selfie and ID. How to check the failed reason of identity verification? You can check your email for the failed reason and submit it again by clicking the link.Published on Aug 8, 2024Updated on Jan 2, 202651How do I use a physical security key to protect my account?
We support advanced authentication methods, including hardware security keys, to help protect your account. You can use a hardware security key in two main ways:1. Passkey Based Authentication Use your hardware security key to verify your identity during logins and key actions—such as withdrawals—offering an extra layer of security against unauthorized access.Published on Jan 10, 2025Updated on Feb 12, 202619,078How can I protect myself from scammers?
We don't hold onto cash or freeze any payments from the buyer as the payment is made offline — from card to card (or from wallet to wallet). It's technically impossible for us to hold to payments made outside of the OKX platform. We'll release the crypto to the buyer's account after the seller confirms the payment has been received and selects the Release Crypto option.2. What should I do if I'm dealing with a scammer or have been scammed?Published on Aug 21, 2023Updated on Mar 3, 202612,208Tokenized stocks FAQ
After purchase, you can: Hold them in your OKX DEX wallet or Transfer them on-chain to other compatible wallets This means you have full custody and control over your tokenized assets at all times.4. How can I trade tokenized stocks in OKX DEX? You can trade tokenized stocks on OKX DEX via OKX Wallet app or web. Before trading, ensure you have: USDT or USDC for trading. BNB for network fees. Sufficient wallet balance to avoid failed transactions.Published on Feb 2, 2026Updated on Mar 16, 20267Travel Rule FAQ (EEA region)
Under the Travel Rule, what's considered a private wallet? A private (or unhosted) wallet is a self-custody wallet owned and controlled by an individual, not an exchange. This includes hardware or cold storage wallets.4. Under the Travel Rule, can I transfer crypto to/from my cold wallet? Yes, but you may need to verify ownership of the wallet.5. How do I verify my private wallet under the Travel Rule?Published on Dec 17, 2024Updated on May 14, 2026629How do I set up TP/SL with the Order line?
To help you make a better trade, we included an estimated profit and loss as well Adjust your TP according to your preference Similarly, move your SL positioning along the Y-axis to adjust your stop loss Adjust your SL according to your preference For additional tips on setting up TP/SL, visit here and discover more about TP/SL here.Published on Jun 21, 2024Updated on Dec 3, 2025175Disabling cloud sync on your authenticator app
Please check your profile settings and ensure that you don't enable it in the app settings while using Microsoft Authenticator. iOS: Open Microsoft Authenticator, select Settings, and toggle iCloud Backup off. Android: Open Microsoft Authenticator, select the More button in the upper right corner, select Settings, and toggle Cloud Backup off.Install the authenticator app on a separate device (optional) For added security, install your authenticator app on a device without the OKX app installed.Published on May 12, 2023Updated on Apr 24, 20264,770What are Source of Funds (SoF) and Source of Wealth (SoW)?
Shows declared crypto holdings or capital gains from crypto assets Others Issued within the last 3 months Shows evidence of ownership of the unhosted wallet, including the wallet address.Published on Dec 24, 2024Updated on May 13, 2026823What should X-Perps users in the EEA know about tax and reporting?
OKX doesn't provide tax advice and is not responsible for determining your individual tax obligations.Recordkeeping tip It's generally a good idea to keep organised records of your trading activity, funding payments, and account statements. Maintaining clear records helps with your own reporting, reconciliation, and any future enquiries from tax authorities.FAQ1. Does OKX provide tax reports for X-Perps trading? OKX provides transaction history and records you can export from the platform.Published on Apr 15, 2026Updated on Apr 30, 2026How do I modify TP/SL?
Select Add under the TP/SL column Select the Add option under TP/SL to modify the position Modify TP/SL levels: A window will pop up, allowing you to set new TP/SL levels Enter your desired TP/SL price Fill in the TP/SL trigger price before confirming Select Confirm to save the changes Review and confirm: Double-check the modified levels to ensure they're set correctly Confirm your changes by selecting ConfirmWhat are the tips for setting TP/SL?Published on Jun 13, 2024Updated on Sep 10, 202534